Privacy Policy - Sydney Driving Academy

Information We Collect

We collect personal information that is reasonably necessary for us to provide our driving education services. This may include:

• Personal Identification Information: Your name, address, date of birth, driver's license number, and other identifying details.
• Contact Information: Your phone number, email address, and emergency contact details.
• Payment Information: Credit card details or other payment information for processing payments for our courses and services. This information is processed securely through our payment gateway provider and is not stored by us.
• Driving History: Information regarding your driving experience, any past driving offenses, and learner permit details.
• Health Information: In certain circumstances, we may collect health information relevant to your ability to drive safely, with your explicit consent.
• Website Usage Data: We may collect information about your use of our website, including your IP address, browser type, pages visited, and the time and date of your visits. This data is collected through cookies and similar technologies, as detailed in our Cookies Policy . An image showing a diverse group of students in a classroom setting.

How We Use Your Information

We use your personal information for the following purposes:

• Providing Driving Lessons and Services: To schedule and conduct driving lessons, assess your driving skills, and provide feedback.
• Processing Payments: To process payments for our services and manage your account.
• Communicating with You: To send you important information about your lessons, course updates, and promotional offers (with your consent).
• Improving Our Services: To analyze website usage data and customer feedback to improve our services and website functionality.
• Legal Compliance: To comply with legal obligations, such as reporting requirements to relevant authorities.
• Marketing: We may use your contact information to send you newsletters or promotional material about new courses or special offers. You have the right to opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in the email.

Disclosure of Your Information

We may disclose your personal information to the following parties:

• Driving Instructors: To facilitate your driving lessons and provide personalized instruction.
• Regulatory Authorities: To comply with legal requirements, such as reporting to Transport for NSW.
• Service Providers: We may use third-party service providers to assist us with payment processing, data storage, and website analytics. These providers are contractually obligated to protect your information.
• Legal Advisors: In the event of a legal dispute or investigation, we may disclose your information to our legal advisors.

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

• Using secure servers and encryption technologies to protect your data during transmission.
• Implementing access controls to limit access to your personal information to authorized personnel only.
• Regularly reviewing and updating our security measures to ensure they are up-to-date and effective.
• Providing training to our staff on privacy and data security best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Accessing and Correcting Your Information

You have the right to access and correct your personal information that we hold. If you would like to access or correct your information, please contact our Privacy Officer at [email protected] or (02) 9123 4567. We will respond to your request within a reasonable timeframe.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Complaints

If you have any concerns about our handling of your personal information, please contact our Privacy Officer in the first instance. We will investigate your complaint and attempt to resolve it to your satisfaction. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).